Account & security
Login, two-factor, phone changes, recovery, and phishing.
7 articles- I think this transaction is suspiciousPause the transfer and report it. The release state stays in review until our risk team checks the proof trail.
- Account locked or login blockedReset your password, request an OTP resend, or message support if 2FA is misbehaving.
- Setting up two-factor authenticationRequired from Tier 2 KYC onward. Authenticator app or SMS — both work.
- Changing your phone numberChanging your phone requires verifying both numbers. Your KYC status carries over.
- Recovering a lost accountLost phone, lost authenticator, lost email. The recovery path differs for each — start here.
- Recognizing phishing attemptsDinora never asks for your password, your OTP, or your card details — anywhere. Anyone who does is impersonating us.
- Closing your accountYou can close any time. We keep transaction records for 7 years (legal requirement) but anonymize personal data on request.
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