Need a hand? We're here.
Find an answer fast or talk to a human. Most issues resolve within minutes — every transaction is auditable, every handoff is reversible, and every conversation is watched by our risk team.
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If something's wrong right now
- I don't feel safe at the handoffLeave. You owe a stranger nothing, and nothing completes without you. If you are in danger, call your local emergency number first, then block and report the person from the chat.
- I think this transaction is suspiciousPause the transfer and report it. The match stays in review until our risk team checks the proof trail.
Solve it in two clicks
- Transaction stuck or missingMatch found but the funds haven't moved? Check your status and trigger a re-match if it's been more than 60 minutes.
- Counterpart isn't respondingIf your match goes silent during a live handoff, we pause completion and help you re-match.
- Refund hasn't arrivedRefunds normally clear within one local-rail business day. Banks can take 1–3. Track yours here.
- Account locked or login blockedReset your password, request an OTP resend, or message support if 2FA is misbehaving.
- Verification rejected or pendingID review usually clears within 4 hours. If yours has been pending longer, re-upload from your profile.
- Dispute the outcome of a handoffOpen a dispute within 48 hours of release. Our team reviews chat history, release logs, and meeting proofs.
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Still need help? Reach a real operator.
Six-language support across CIS, MENA, Europe, and the US — average response time under 90 seconds during peak hours. Email is fine for non-urgent issues.