Account locked or login blocked
Reset your password, request an OTP resend, or message support if 2FA is misbehaving.
If you're seeing "Login blocked" or "Account locked", here's how to recover access in order of likelihood.
Most common: too many wrong password attempts
After 5 wrong attempts in 15 minutes we lock your account for 30 minutes. Wait it out or use Forgot password to reset immediately.
Locked because of suspicious sign-in
If we see a sign-in from a new device + new country + odd hour, we lock the account and email you. Click the verify link in that email to unlock — within 24 hours.
2FA code not arriving
- Check your spam folder (email codes) or your messages app (SMS).
- Tap Resend on the verify screen — wait 60 seconds between attempts.
- If your phone number changed, see Changing your phone number.
- If nothing works, tap I lost access on the verify screen.