Closing your account
You can close any time. We keep transaction records for 7 years (legal requirement) but anonymize personal data on request.
Closing your Dinora account is straightforward. Profile → Account → Close account. We'll ask why and confirm the action.
What gets deleted immediately
- Your profile, photo, and bio.
- Saved counterparties and chat threads (your side).
- Saved payment methods and bank details.
- Active sessions on every device.
What stays for legal reasons
- Transaction records (7 years, AML/KYC requirement).
- Sanctions screening logs (5 years).
- Tax-relevant documents (varies by jurisdiction).
On request via email, we anonymize the personal data inside those records — your name becomes "closed account" and your contact info is wiped, while the transaction amounts and dates remain.